Library 2.0

Well I have made it to the end of the tasks. I wasn't sure that I would. After completing all of the tasks in the program I am still undecided about the concept of Library 2.0. One thing that seemed to be repeated in a lot of the Library 2.0 articles was that becoming a 2.0 library means you get feedback from all the 'techno-savvy' library users. What about people are not so techno-savvy. If we embrace the online technologies will they be left behind? We have customers who can barely use the catalogues or don't know how look up an address on the web (and I am not just talking about older library users). How do we make sure that these people get a voice? Also I think that before we embrace this technology we need to find out what our customers are doing online.

I think that it is important for libraries to be aware of what is going on around them and to consider how new technologies and trends can be used to improve services. I think that we need to provide our customers with a way to give us feedback and also tell us what they want from their library service. I am glad to have made it to the end of the tasks. It will be interesting to see how we embrace Library 2.0 in our service what the impact will be for both us and our customers.